Dashiel Szk

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Verified Reviewer

Billing

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Needed to place my account back on autopay as I am still unemployed. London was very helpful and efficent at her job.. She was very pleasant and used great customer service. I have no more to add.
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Preferred solution: Nothing. My request was taken care of.

Cathy L Bhl

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Verified Reviewer
| map-marker New Canaan, Connecticut

Did not receive my purchase yet

Please help me find my order that I bought and paid for. I would like to know If Im going to receive it. Or have I been scammed! Get back to me please. ASAP!
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User's recommendation: Can’t get a hold of these people

Arsh G Yuk

I just got the sofa set but one of the chairs are broken

Bed Bath and Beyond - I just got the sofa set but one of the chairs are broken
Hey I have a recently purchased a sofa set from you guys but when I got the delivery I noticed that the one of the chairs is broken and I would like you to send me a new chair
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JF F Gzy

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Carrier lost package in another state, no help

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Bed Bath and Beyond - Carrier lost package in another state, no help
I placed an order for a Christmas gift at the beginning of December. The package was shipped right away, but then sat in Illinois for ten more days. It's now Dec 16th. They acknowledge that the package never made it to me, but refuse to send out a replacement. I suggested they could reroute the lost one (if ever found) back to them. No, they need 4-6 business days to "trace" it before they can offer me a replacement or refund. So a 200+$ Christmas present won't be here because of them. They didn't offer me anything. I am so sick of companies having no care for their customers.
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Loss:
$248

Preferred solution: Deliver product or service ordered

User's recommendation: Order from somewhere else.

John P Wpv

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Verified Reviewer
| map-marker Columbus, Ohio

Trying to pay for chair and you rejected payment

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I tried to buy a chair at an advertised price and pay for it with my debit card and you would not process it. I tried for 2 days at 493.49 and on the second day you raised the price to 652.50, I have pictures of the price that you had it listed for and sent it to your customer care and they said they could not help me.

I want the chair but you should give it to me at the sale price that you had it listed for on 1/29/2023 which was 493.49

the item number is 4178****

I have pictures of the listing in my phone and also when I talked to customer care they refused to let me speak with a supervisor and they are not very professional

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User's recommendation: Beware

Anonymous

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Verified Buyer
| map-marker Edmonton, Alberta

I am missing my package I have paid for!!!

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Bed Bath and Beyond - I am missing my package I have paid for!!!
I ordered the a performance steamer to be delivered to MY ADDRESS IN CALGARY, Alberta CANADA. And it has been delivered to somewhere in the USA. I WANT A FULL REFUND IMMEDIATELY
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User's recommendation: Do not buy from here

Carmen C Sum

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Verified Buyer
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Verified Reviewer
| map-marker Miami, Florida

Estado de pedido

Bed Bath and Beyond - Estado de pedido
Realice una compra en línea el 01/02/2024 por un monto de $78,32 y aún no me han notificado cuando hacen el envío
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Toni C Eqq

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Verified Reviewer
| map-marker Delray Beach, Florida

Terrible cheap towels. $15.33 to return.

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Bed Bath and Beyond - Terrible cheap towels. $15.33 to return.
Bed Bath and Beyond - Terrible cheap towels. $15.33 to return. - Image 2

I ordered the 600 GSM Bathroom Towel set in dark brown for $91.47. I was delivered quickly but it was not brown.

don't know what this color is they sent me but it's terrible. They feel and look cheap.

The return- I couldn't find any place to print the return label in the instructions so I had to call. A very nice and helpful woman named Armida helped me. This review has nothing to do with her just the product.

Then I had to pay $15.33 "label fee". That is almost 17%! Yeah. I guess it cost that much to print a label!

Now I have to find a box to fit 18 towels into and take it to UPS. I am afraid UPS will charge me a fee but I hope not. This is my first order with them and definitely my last.

I'm ordering from

Amazon. No box, no return charge and super simple.

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User's recommendation: Go somewhere else

Anonymous
map-marker Watchung, New Jersey

Item comes up with higher cost

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Looked into product yesterday. Have credit card nextday , get email from you and decide to purchase product. When responding to email sent by you the price increases!!!
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User's recommendation: Don’t respond to BBB emails!!

Peggy D Lpg

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Verified Reviewer
| map-marker Los Angeles, California

Defective product

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Original review Jan 29, 2024
Will heat to desired setting, but then it stops heating and gets "cold. Also, every time you turn it on, you have to reset your preferences.It will not remember your preferences.avoid this siute.
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Loss:
$62
Cons:
  • Wveerything

Preferred solution: Full refund

Adelle G Cvl

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Verified Reviewer

Your employees threw away my gift card that would now be valid after you filed bankrupcy

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I am EXTREMELY frustrated as you were going out of business months ago and I was told my gift card was not worth anything as of March/April 2023, and now you are accepting gift cards again, yet your employees already tossed my gift card??? FIFTY DOLLARS gone?! With no proof of ever having this gift card since they took it out of my possession. I have zero hopes of seeing this money again. No wonder they went bankrupt. What a joke of a company.
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Loss:
$50
Pros:
  • Decent products
Cons:
  • Bankruptcy
  • Horrible customer service

Preferred solution: Full refund

Debbie V Vyw

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Verified Reviewer
| map-marker Santa Clara, California

I ordered stuff from overstock.com back in December. My credit card was charged and never received the merchandise. I didn’t tried to reachoverstock.com by this email and only got the runaround

Bed Bath and Beyond - I ordered stuff from overstock.com back in December. My credit card was...
December 26, 2023 I ordered stuff from overstock.com. I was charged for the product and never received it. I reached out to overstock.com by this email and they never got back to me.
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Loss:
$66

Preferred solution: Deliver product or service ordered

User's recommendation: No I would not recommend

Sh M Usd

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Verified Reviewer

Escalations with no resolutions

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Paid almost $800 for a mattress, because of their error. The mattress was unable to be delivered. Called the delivery company, though I had the correct name and address, because the phone number was different the order was cancelled by the delivery company. Customer service was contacted twice a week for six weeks with promises of replacements. Product was never received. Refund requested three times with no resolutions.
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Loss:
$800
Cons:
  • Loss of funds

Preferred solution: Full refund

User's recommendation: Don't use

Resolved
Miriam R Vpq

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Verified Reviewer
| map-marker West Babylon, New York

Resolved: No reviews

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Bed Bath and Beyond - No reviews
Bed Bath and Beyond - No reviews - Image 2
Updated by user Jul 26, 2023

No refunds at the moment.

Updated by user Jul 26, 2023

No story at the moment

Original review Jul 26, 2023
I place any order online I never received the items I bought I will like to know when I will receive this items
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Loss:
$30
Pros:
  • I never got a call or reply about my items
Cons:
  • That all i can say at the moment

Preferred solution: Deliver product or service ordered

2 comments
Guest

See my review….not a company of its word and therefore no real integrity.

Guest

Why is this question to be “ resolved” when he’s BLATANTLY telling you he HAS’T got any kind agreed action, you’ve got a short easy thing to do but I’d say the most unresponsive response to a customer is having a bad experience yet you care enough to wrongly say you’ve finished the job? Salt in the womb….and I will not be dealing with you anymore.

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Anonymous

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Verified Buyer
| map-marker Bellevue, Washington

Latest order

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Bed Bath and Beyond - Latest order
I didn't receive any info regarding my order. I have sent you the receipt. I have also contacted the vendor and the post office will
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User's recommendation: Will not recommend if items not shipped. Delivery address 821 West main Street New Iberia LA 70560