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Just don't waste your money on towels at this store. I paid approx $200 for an extended set of their best Turkish Luxury "Ultimate" towels.

After just a few washings the colors started coming out and my sea glass blue towels have large white splotches all over them. Without a receipt (I normally don't file receipts for towels), they would only refund less than 24% of what I paid , e.g. $12 for a $50 towel.

This is extremely disappointing because the towels were a total splurge for a guest bathroom. The store manager told me I should have washed them the first time with 1/2 Cup vinegar to "set the colors." I've been buying and washing towels for five decades--I've never seen what these towels are doing.

Product or Service Mentioned: Bath Towel.

Reason of review: Damaged or defective.

Monetary Loss: $150.

Preferred solution: Full refund.

I didn't like: Refused to make good on a plainly defective item.

Company wrote 0 public responses to the review from Mar 28, 2017.
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