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1.7

If we could leave this item with no stars we absolutely would! Absolutely HORRIBLE experience! You can use the BB&B coupon but if the vendor doesn't ship you will get the run around and no resolution! A generic 'copy & paste' response is what will be provided!

We ordered a TV stand (pretty two toned farmhouse sliding door stand) and waited to be provided a tracking number. Money was pulled and a few days before we were suppose to receive the item no tracking number was given. I contacted BB&B and was advised that I would receive item by 9/26. On the 26th I contacted BB&B again and was told that it would be delivered soon and they would contact the vendor. 5 days later and no tracking number! Per online customer service email my only option is to cancel the order or do a replacement order but would have to wait an additional shipping time. Online chat team disconnected our chat when I requested a manger.

Oh, and the best part was.... I would receive a coupon for 20% off my next purchase!?! Do they not realize that that's the coupon that comes in the mail every month! Not to mention...that's a coupon I can find on retailmenot.com. Absolutely ridiculous to even offer that as a resolution to an issue.

It is now 10/4 no item, no follow up emails, purchase still says its processing, funds have been pulled, and no resolution made! I had to contact the vendor directly and was told they bulk sell and ship to BB&B and have no control over how they disburse or charge for that item after. A manger advised that BB&B would be selling and shipping and it is out of their hands once they've sold it to BB&B.

Don't spend your money on items online..not worth the hassle and stress!

Reason of review: Order processing issue.

Location: Baltimore, Maryland

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