Bed Bath and Beyond's Return Policy

Winnie Murugi

PissedConsumer Reporter

Bed Bath and Beyond offers its customers a wide range of home essential products, ranging from cozy bedding to sleek kitchen gadgets. While some customers are satisfied with their purchases, others would like to return, according to Bed Bath and Beyond reviews.

We researched the official website to answer the most anticipated question: what is Bed Bath and Beyond's return policy?

Key Insights

• In April 2023, Bed Bath and Beyond filed for Chapter 11 Bankruptcy planning to close all its physical stores by June 30, 2023.
• Currently, all their sales are happening online through their website bedbathandbeyond.com.
• Seeing as there are no physical stores, all processes for Bed Bath and Beyond returns are happening online now.

What Is Bed Bath and Beyond's Return Policy?

The standard Bed Bath and Beyond return policy allows customers to return items within 30 days of delivery. Marketplace seller products are excluded from this policy. Instead, they are subject to the seller’s return terms and conditions.

For professionally installed products in partnership with Angi, return for replacement is allowed if the product was defective or there was an error by the seller. Installation fees are refunded in the form of store credit only.

What Are Exceptions to Bed Bath and Beyond's Return Policy?

There are exceptions to the Bed Bath and Beyond return policy. While some items are non-returnable, others have a shorter or longer return period.

Bed Bath and Beyond has a wide range of non-returnable product categories. Some of them are as follows:

• Certain clothing: intimates, swimwear, bodysuits, socks, hosiery, custom-made clothing, etc.
• Jewelry
• Beauty products: shaving creams, makeup tools and cases, skincare, etc.
• Healthcare supplies, such as dental care, first aid, vitamins and supplements, and others
• Holistic supplies, including aromatherapy and massage, alternative healing, candles & incense, etc.
• Medical supplies and equipment: scrubs, exam gloves, masks, medical apparel, etc.
• Fitness and nutrition products: weight management, physical therapy, etc.
• Special format books and movies
• Mobile and transportation products: orthopedic supplies, mobility aids, braces & supports, etc.
• Certain baby products such as pacifiers, teethers, bottles, etc.
• “As is” and “final sale items”
• Gift cards
• Items sold in bulk or by case
• Any items indicated as non-returnable on the product page.

Additionally, the following items are non-returnable if opened:

• Mattresses
• Mattress toppers and pillows
• Car seats
• Breast pumps
• Strollers
• Cribs.

Car seats, strollers, and breast pumps may be returned within 90 days from the original date of purchase as long as they are in their original packaging, unopened, unused, and with no seals broken.

However, the website notes that the list of items is "not all-inclusive" and "there may be other select items." It is recommended to carefully review the product description on its specific page.

Please note that this is not an all-inclusive list, and there may be other select items that are not returnable. You can verify if the item is non-returnable in the product description on the web page. If the item is restricted for returns, it will be disclosed in the returns section of the product details.
If you have a non-returnable item that arrived damaged or defective please contact Customer Care.

Source: https://help.bedbathandbeyond.com/help/s/article/Non-Returnable-Items

How to Return Items at Bed Bath and Beyond?

In-store returns

All Bed Bath & Beyond physical stores have been closed since August 1, 2023. So, returns are no longer accepted in-store. Customers must use the online return system for any eligible items.

Online returns

The Bed Bath and Beyond online return policy enables customers to return the majority of items within 30 days of delivery, as was specified above. Items must arrive at the Bed Bath & Beyond return center within 45 days of delivery to qualify for a refund.

Here are the steps to initiate an online return:

How Are Returns Processed?

Your returned items are inspected by Bed Bath & Beyond upon receipt to see if a refund is possible. The following requirements must be fulfilled by the products to be eligible for a refund:

• Be in new or unused condition.
• Be in the original packaging.
• Include all the tags, inserts, and accessories.

Return shipping expenses are the customer's responsibility unless the goods are damaged or Bed Bath & Beyond made a mistake.

In these situations, Bed Bath & Beyond reimburses the customer for the entire cost of the item and shipping. Another option is to get a replacement or have the accessories or replacement parts shipped to you. Bed Bath and Beyond pays for return shipping in any scenario.

After returning your purchase, you should get a refund within four weeks, per Bed Bath and Beyond's refund policy.

You can expect to receive your refund within four weeks of shipping your package back to us. In many cases you will receive a refund sooner, but we estimate four weeks based on these factors:

• The time required for return shipping (up to 14 days)
• Product inspection at our return facility (u pto 5 business days)
• Processing from your financial institution (up to 5 business days)

Source: https://help.bedbathandbeyond.com/help/s/article/Refund-Policy

You will be notified via email once the refund has been issued. Typically, the refund is issued to the payment method used to make the purchase.

How Easy Is It to Return Items to Bed Bath and Beyond?

The Bed Bath and Beyond returns process is straightforward. Their return policy clearly stipulates the returnable items and exceptions. All returns are made online by logging into your Bed Bath and Beyond account and filling in the form.

What has been your experience with the Bed Bath and Beyond return policy? Write a review on PissedConsumer.com and help others make informed decisions.