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Bed Bath and Beyond

Bed Bath and Beyond

www.bedbathandbeyond.com
What is your customer experience with Bed Bath and Beyond?

Bed Bath and Beyond Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Bed Bath and Beyond has 1.8 star rating based on 1034 customer reviews. Consumers are mostly dissatisfied.

  • 10% of users would likely recommend Bed Bath and Beyond to a friend or colleague.

  • Rating Distribution
  • Pros: Need to speak to customer service agent, 20 percent off entire purchase coupon, Good prices.
    Cons: Customer service, Poor customer service, Bad business practices.

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Media from reviews

Bed Bath and Beyond - Livable evergreen area rug purchased continues to have numerous...
Bed Bath and Beyond - Livable evergreen area rug purchased continues to have... - Image 2Bed Bath and Beyond - Livable evergreen area rug purchased continues to have... - Image 3Bed Bath and Beyond - Horrible, I was unaware that I had a membership renewal automatic...Bed Bath and Beyond - I got the wrong orderBed Bath and Beyond - Warranty serviceBed Bath and Beyond - Warranty service - Image 2
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Top Bed Bath and Beyond Reviews

Positive Review

"Chairs"

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Make sure the order on my side is correct with the correct number of items. Other than that, your customer service is the best by far I've had in a long time....

Critical Review

"I could not return item as it cost too much to send back and it weighs 80 pounds I can not lift it. Someone was to call me back and they never did"

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They could just give me a refund, and since it costs so much to return, cut your losses or come and pick it up. I am 67. I cannot pick up this item. User's...

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Joyce B Rrz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I could not return item as it cost too much to send back and it weighs 80 pounds I can not lift it. Someone was to call me back and they never did

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They could just give me a refund, and since it costs so much to return, cut your losses or come and pick it up. I am 67. I cannot pick up this item.

View full review
Loss:
$125
Pros:
  • Easy shopping
Cons:
  • Cost to much to return items

Preferred solution: Full refund

User's recommendation: Don’t purchase from this store

1 comment
Guest

Why did you order the junk in the first place? "cut your losses" the same can be said to you, cut your losses.

If you don't know what you're doing please stay off the internet. Hope this helps.

John W Hfw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Denied refund no customer satisfaction

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Bed Bath and Beyond - Denied refund no customer satisfaction

I ordered a closet organization rack that my son assembled. We kept reading the instructions over and over at least 5 times and couldn't get the right construction due to its lack of sufficient items to do so.

I contacted the customer center, and they were sending out more replacement parts. It never happened. Then they blamed an overseas China company and neither refunded nor replaced the parts.

The organization unit cost me $160.00 total waste. It's unusable and sits half made and is useless trash.

View full review
Loss:
$160
Pros:
  • Five dollar reward
Cons:
  • Useless customer service and unresolved issues

Preferred solution: Full refund

User's recommendation: Buyers Beware

Jennah Wax
map-marker Fort Bragg, California

Livable evergreen area rug purchased continues to have numerous black holes and yellow threads popping up issue

Bed Bath and Beyond - Livable evergreen area rug purchased continues to have numerous...
Bed Bath and Beyond - Livable evergreen area rug purchased continues to have... - Image 2
Bed Bath and Beyond - Livable evergreen area rug purchased continues to have... - Image 3

I had rug in your storage wrapping in my home when it arrived. Upon opening it there are many yellow threads that are popping up everywhere and numberois small black holes that look terrible. There is also a line in rug that never went away we spent a lot for this rug

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User's recommendation: Do not buy 11x14 lobabloss rug as it looks awful. It has knots of thread all over and tiny black holes. Really unattractive and not pretty like pictured

Collie Rcl
map-marker Napa, California

Horrible, I was unaware that I had a "membership" renewal automatic charge for $21.50. I got a notice and called to cancel immediately, they would not!!!

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Bed Bath and Beyond - Horrible, I was unaware that I had a membership renewal automatic...

What a slimy practice , to dupe you into an annual renewal because you forgot to uncheck a box! Then after trying to cancel within 5 minutes of my getting a renewal notice they refused. terrible policy.

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Laurel S Xpp

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Verified Reviewer
| map-marker Charlotte, North Carolina

Refusal to Refund

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I will never shop at Bed Bath & Beyond again!

I am not getting anywhere with Bed, Bath & Beyond. I ordered a bed frame from them on March 17, 2025.

When the delivery was delayed, I canceled the order. Several days later I got a notice that it was going to be delivered that day. I called BB&B, told them it had been canceled. They said, yes it had been canceled and I would not be receiving it.

I DID receive it. I called them and they said they would have it picked up for a return. I received a confirmation that it would be picked up by UPS in a few days. I left the package, outside, unopened.

When it had not been picked up, I called again and was told the pick up was canceled because my account had been flagged as fraudulent. I asked why, they said it was their mistake and the package pick up would be reinstated. A few days later UPS picked up the bed frame and left the pickup tag with a tracking number. Now BB&B says it has not been returned and the tracking number is different than one they have.

They also tell me that it was redelivered to me!

It has not! I want my refund of $305 for the return that was picked up by UPS on April 2!

View full review
Loss:
$305

Preferred solution: Full refund

User's recommendation: Avoid Bed, Bath & Beyond!

Anonymous
map-marker Auburn, Alabama

Zero if I could

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Purchased this item strictly because the description said it was light blue. It is gray, not blue at all.

When I went to return it, I was going to have to pay half of what I paid just to return it. Ridiculous return policy when the item description was clearly wrong. BBB makes it impossible to reach out to customer service for a different remedy. Text support options.

Sat on hold as a valued customer for over 45 minutes.

No resolution. Wont buy from Bed Bath and Beyond ever again.

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User's recommendation: Choose Wayfair when online shopping. Far superior return policy.

Resolved
Toni M Ucs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Pedro, California

Resolved: Trying to change delivery address and it would not let me

Updated by user Jun 18, 2025

Company fixed the issue and I have been provided with other. They held pushing through my charge, and therefore it only was on hold for three days instead of being pushed through as a actual purchase.

I would say give Customer Service a chance to look into your issue.

Try to be as concise as possible when explaining what the problem is and why you are requesting help with Customer Service. It takes a while while on hold, but it’s worth it.

Original review May 31, 2025

I placed an order for a twin Murphy bed. I was negligent in checking the address, and it was going to my old address.

I tried to change that, and it wouldn't change, so I went into my profile, updated everything, canceled the order, and tried to reorder, but it won't let me put my 20% coupon back on my order, which is the same item. Can you help me?

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User's recommendation: Love this store

Landra Ykh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Oxford, Alabama

I got the wrong order

Bed Bath and Beyond - I got the wrong order

I got the wrong order! My order # is 45116****.

Below is a picture of what I got. The box was almost demolished and demolished and there was no return label. I have been. Unsuccessful in getting to speak with someone.

Please send. Me a return label via email Stchamp74@***.com so I can return these and get my correct order.

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User's recommendation: Be sure you get what you ordered

Patti B Wey

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Verified Reviewer

Order

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Answer the phone. Answer the phone.

Poor customer service. Poor customer service.

Poor customer service. Poor customer service.

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Preferred solution: Refund and purchase

User's recommendation: Not good

Gnei H

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Verified Reviewer

Gift cards

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I got a Bed Bath and Beyond gift card, and when I tried to redeem it, they said it's not valid because it was issued by the prior ownership. What does the customer have to do with it?

We paid for and bought the gift card, and they don't want to honor the card or give us a solution for the money we spent on the gift card.

The customer service rep was not helpful at all. I need a resolution.

View full review
Loss:
$50

Preferred solution: Full refund

1 comment
Guest

Same thing happened to me with a return I made just before they closed. Even though I returned the item within 30 days, they would only give me a gift card.

When I went to use it - they were closing within a few days and would not accept the gift card they had just given me. It was unbelievable. I store to never shop there again and I cringe every time I drive by a Bed Bath and Beyond. Yes, I lost $125 but I believe they lost much more.

Not only was I a loyal customer for many years in the past, I would still be shopping there today if their customer service had not been so horrible. Thanks for the update. It sounds like they have not changed.

Shame on them for taking money out of their customers pockets. I will never shop there again.

John S Lzq

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Verified Reviewer
| map-marker Grinnell, Iowa

Want t return bar stools

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Could not contact with the number from my area . The leg braces wound connect properly took apart 5 tomes

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Anonymous
map-marker Greenwood, Indiana

Return

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Someone was to call me back today and no one did I spoke with Jason supervisor last night as I want to return item

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Anonymous
map-marker Marietta, Georgia

Warranty service

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Bed Bath and Beyond - Warranty service
Bed Bath and Beyond - Warranty service - Image 2

Im at a lost for words, i havent heard from them. I just wanted some of my money back. Im considering writing corporate office

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User's recommendation: Not to waste any time fooling with them, and their third party services

Vicky Lur
map-marker Las Vegas, Nevada

The credenza was not very well made to begin with

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Still looking to purchase a leg that broke off on a very expensive credenza. Which was too big to only put five legs very sloppy workmanship and not very sturdy to begin with.

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Bennett Shf
map-marker Burlington, Vermont

Shipping address error

There was no place to add an address that was not my billing adress. Tried to change it immediately with no success.

Tried the next day and no success. My order is going to an adress where no one will be there for 4 months!

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Dawn N Hzf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return

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You're very hard to get ahold of. I called 3 times.

1st - was hung up on. 2nd voice prompt started over as if I didn't already answer the question. 3rd attempt, this questionnaire pops up.

I'm trying to get a refund. Need to speak with someone.

View full review

Preferred solution: Full refund

User's recommendation: DONT DO IT!

About

Summary

Moving Cost has been offering moving and Bed Bath And Beyond is an online resource for a variety of products. The company features bedding, cookware, home decor, storage, cleaning, vacuum, beauty, pet, childcare items and much more. On the web site one may browse such categories as Professional Gift Suggestions, Special Occasion Suggestions, Corporate Gift Suggestions, and Gift Cards.

Bed Bath and Beyond reviews and complaints

Bed Bath and Beyond is ranked 474 out of 3725 in Furniture and Decor category

Area Served

USA, Canada

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