Bed Bath and Beyond

What horrible service. My pregnant daughter ordered lamps that came in with pieces of the lamp shades missing on 12/17/2025.

She immediately filed a claim and to this date still cant get the new shades sent out.

Orlando was the guy shes been emailing. TERRIBLE service. I think we will ship them back and go buy lamps from a reputable company.

This order number is 46625**** if anyone there cares enough to intervene

Crystal Pipkin in Mercer Tn

I used to be a great Bed Bath and beyond customer but I will NEVER purchase from you again after watching her struggle. Many emails a 2 hour phone call, she sent pictures and.

Ow Im writing a review after being on hold 38 minutes

Unacceptable!!!

Call 731-616-**** if you want to help resolve this issue.

If not. Ill post a follow up next week

I was sent a this item even though I cancelled it an hour after ordering and then I was told that I would have to pay for the return shipping. Even though I had an email confirmation on the cancellation.

I have called, chatted, emailed, screenshot and nobody will resolve this issue. NO ONE WILL LISTEN. There is absolutely no common sense in this situation. Ive been coerced, disrespected and held captiveIve been told that if I join something for $25, then theyll send me a label.

Ive been told that they would give me a discount on the label. Why would I pay to return something that I canceled? They have left me on hold for hours and then hung up on. This is absolutely the worst shopping experience ever, bed Bath and beyond sucks and if youre reading this review, and considering shopping with them, DONT DO IT.

RUN for the retail hills. THE ABSOLUTE WORST CUSTOMER SERVICE EVER. Theyre doing everything possible to force me to pay for something I cancelled, shipped it to me regardless of cancelling the item and are now refusing to give me a prepaid shipping label to return it. Unbelievable.

The biggest money making scam ever.

LET ME REPEAT, THE WORST CUSTOMER SERVICE OF ALL TIME!!! HORRIBLE EXPERIENCE.

Purchased rug, prior to it being processed I called BBB & requested to cancel that item, not the WHOLE order as I had other products I ordered at the same time..so I just wanted to cancel the rug.. As I realized, the rug will be too big.

Asked not ship it & I will use the credit from rug to purchase other product. After waiting for almost 3 hrs on the phone, rep said she would try. Received email stating the rug can not be canceled .it will ship although it had not been processed to be shipped yet. So pdt arrived, I went on line to return, found out they charge 25.16 for shipping label.

I was unaware but did get a refund amt minus the 25.16. but I didn't submit as I was not aware of being charged. Called again this time 240 min wait. Rep told me I could ship it myself & gave me the return address & RMA #.

I did tell her I was NOT SURE would ship it myself because I wanted to check on price. Plus. she told me for p/u the charge w/79.90 extra although the on line process does not give an option to drop off..so confused. I asked her to send me her link that shows drop off..

it was the same as the online process..So I decided to pay for the shipping label. I went online but could not get a shipping label as she put in the return stating she gave me the return & RMA # & said I was shipping my self. This time i wrote to Customer Service Care..same thing..long email saying they would send the label with p/u but would charge me 79.90 for p/u..I replied to their email & told them I DO NOT WANT PICKUP & PLEASE SEND ME SHIPPING LABEL.. NO RESPONSE .That was the last email I received (8/29)..this has be going on since 8/22/25.
I have this rug & not opened & want to return..but email they send very confusing..I want to initiate a formal complaint & was thinking of the Better Business Bureau as their CS # wait is always more than 2 hr..I have hit other options but a statement always come on as THE OFFICE IS CLOSED.

no matter what time I called..So .apparently they must have only 2 or 3 reps that handle all calls...plus difficult to understand the CR explanation So I just sent one more email today.(9/3) asking for an response. nothing so far..

I called Bed Bath and Beyond to cancel an order that is not in transit, and they refuse to cancel the order. Prior to this order, Bed Bath and Beyond cancelled an order that was in transit because they said they could not verify our information.

We have changed our living situation, so we no longer have to carry my aged mother downstairs. We will not be living at the home and cannot guarantee that we will be available for the package. The order now indicates that the product has not left the warehouse.

Why would we not be able to cancel before transit? Please explain this since the previous order was cancelled in transit.

BUYER BEWARE. I ordered a queen size mattress that was NOT a queen size mattress.

I spoke with customer service and sent them pictures of the measurements 76x57 and they accepted the return. They said I had to wait until the item arrived back at the warehouse for my refund process to begin. I wasnt happy with that as I felt once the item was scanned and out of my control, the refund process should begin.

Regardless, I unhappily moved on and today UPS showed to collect my mattress and they will not take it because it cannot be put back into the packaging. They person said this happens all the time and they need to figure it out I tried to call customer service again and after waiting 35 mins for a representative, she conveniently couldnt hear me and ended the call This place SUCKS beyond belief and people should be aware of this and spend their hard earned money elsewhere!

Purchased rug, prior to it being processed I called BBB & requested to cancel that item, not the hold order. As I realized, the rug will be too big.

Asked just do not ship & I will use the credit from rug to purchase other product. After waiting for almost 3 hrs on the phone, rep said she would try. Received email stating can not cancel product..it will ship although it had been processed to be shipped yet. So pdt arrived, went on line to return, found out they charge 25.16 for shipping label.

I was unaware but did get a refund amt minus the 25.16. but i didn't submit as i was not aware of being charged. Called again this time 240 min wait. Rep told me I could ship it myself & gave me the return address & RMA #.

I did tell her I was not sure as i would check on price. Plus. she told me for p/u the charge w/79.90 extra although on line does not give an option to drop off..so confused. asked her to send me her link that shows drop off..same as online.

So I decided to pay for the shipping label, went online but can not get shipping label as she put in the return stating she gave me the return & RMA #. This time i wrote to Customer Service Care..same thing..long email saying they would send the label with p/u but charge me 79.90 for p/u..I replied & told them I do not want pick up & PLEASE SEND ME SHIPPING LABEL..no response ..last email 8/29..this has be going on since 8/22/25.

I have this rug & not opened & want to return..but email they send very confusing..I want to initiate a formal complaint & was thinking of the Better Business Bureau as their CS # wait is always more than 2 hr..I have hit other options but office closed statement..apparently they must have 2 reps that handle all..plus difficult to understand the CR explanation..anyway, just sent one more email today.