Bed Bath and Beyond
Bed Bath and Beyond Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bed Bath and Beyond has 1.8 star rating based on 1034 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Bed Bath and Beyond to a friend or colleague.
- Rating Distribution
Pros: Need to speak to customer service agent, 20 percent off entire purchase coupon, Good prices.
Cons: Customer service, Poor customer service, Bad business practices.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bed Bath and Beyond has 1.8 star rating based on 1034 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Bed Bath and Beyond to a friend or colleague.
- Rating Distribution
Pros: Need to speak to customer service agent, 20 percent off entire purchase coupon, Good prices.
Cons: Customer service, Poor customer service, Bad business practices.27% of users think that Bed Bath and Beyond should improve its Packaging and Delivery.
63% of users say that they won't use Bed Bath and Beyond in the future for similar services or products.Recent recommendations regarding this business are as follows: "Don’t purchase from this store", "Choose Wayfair when online shopping. Far superior return policy.", "Do not do business with this vendor. Never purchase membership.", "Love this store", "Don’t purchase from Bed & Bath if they won’t resolve serious issues on their products they sell".
Most users ask Bed Bath and Beyond for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Bed Bath and Beyond Reviews
"Chairs"
Make sure the order on my side is correct with the correct number of items. Other than that, your customer service is the best by far I've had in a long time....
"I could not return item as it cost too much to send back and it weighs 80 pounds I can not lift it. Someone was to call me back and they never did"
They could just give me a refund, and since it costs so much to return, cut your losses or come and pick it up. I am 67. I cannot pick up this item. User's...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I could not return item as it cost too much to send back and it weighs 80 pounds I can not lift it. Someone was to call me back and they never did
They could just give me a refund, and since it costs so much to return, cut your losses or come and pick it up. I am 67. I cannot pick up this item.
- Easy shopping
- Cost to much to return items
Preferred solution: Full refund
User's recommendation: Don’t purchase from this store
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDenied refund no customer satisfaction
I ordered a closet organization rack that my son assembled. We kept reading the instructions over and over at least 5 times and couldn't get the right construction due to its lack of sufficient items to do so.
I contacted the customer center, and they were sending out more replacement parts. It never happened. Then they blamed an overseas China company and neither refunded nor replaced the parts.
The organization unit cost me $160.00 total waste. It's unusable and sits half made and is useless trash.
- Five dollar reward
- Useless customer service and unresolved issues
Preferred solution: Full refund
User's recommendation: Buyers Beware
Fort Bragg, California
Livable evergreen area rug purchased continues to have numerous black holes and yellow threads popping up issue
I had rug in your storage wrapping in my home when it arrived. Upon opening it there are many yellow threads that are popping up everywhere and numberois small black holes that look terrible. There is also a line in rug that never went away we spent a lot for this rug
User's recommendation: Do not buy 11x14 lobabloss rug as it looks awful. It has knots of thread all over and tiny black holes. Really unattractive and not pretty like pictured
Need help with your issue?
Get support from our consumer experts.
Napa, California
Horrible, I was unaware that I had a "membership" renewal automatic charge for $21.50. I got a notice and called to cancel immediately, they would not!!!
What a slimy practice , to dupe you into an annual renewal because you forgot to uncheck a box! Then after trying to cancel within 5 minutes of my getting a renewal notice they refused. terrible policy.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlotte, North Carolina
Refusal to Refund
I will never shop at Bed Bath & Beyond again!
I am not getting anywhere with Bed, Bath & Beyond. I ordered a bed frame from them on March 17, 2025.
When the delivery was delayed, I canceled the order. Several days later I got a notice that it was going to be delivered that day. I called BB&B, told them it had been canceled. They said, yes it had been canceled and I would not be receiving it.
I DID receive it. I called them and they said they would have it picked up for a return. I received a confirmation that it would be picked up by UPS in a few days. I left the package, outside, unopened.
When it had not been picked up, I called again and was told the pick up was canceled because my account had been flagged as fraudulent. I asked why, they said it was their mistake and the package pick up would be reinstated. A few days later UPS picked up the bed frame and left the pickup tag with a tracking number. Now BB&B says it has not been returned and the tracking number is different than one they have.
They also tell me that it was redelivered to me!
It has not! I want my refund of $305 for the return that was picked up by UPS on April 2!
Preferred solution: Full refund
User's recommendation: Avoid Bed, Bath & Beyond!
Auburn, Alabama
Zero if I could
Purchased this item strictly because the description said it was light blue. It is gray, not blue at all.
When I went to return it, I was going to have to pay half of what I paid just to return it. Ridiculous return policy when the item description was clearly wrong. BBB makes it impossible to reach out to customer service for a different remedy. Text support options.
Sat on hold as a valued customer for over 45 minutes.
No resolution. Wont buy from Bed Bath and Beyond ever again.
User's recommendation: Choose Wayfair when online shopping. Far superior return policy.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Pedro, California
Resolved: Trying to change delivery address and it would not let me
Company fixed the issue and I have been provided with other. They held pushing through my charge, and therefore it only was on hold for three days instead of being pushed through as a actual purchase.
I would say give Customer Service a chance to look into your issue.
Try to be as concise as possible when explaining what the problem is and why you are requesting help with Customer Service. It takes a while while on hold, but it’s worth it.
I placed an order for a twin Murphy bed. I was negligent in checking the address, and it was going to my old address.
I tried to change that, and it wouldn't change, so I went into my profile, updated everything, canceled the order, and tried to reorder, but it won't let me put my 20% coupon back on my order, which is the same item. Can you help me?
User's recommendation: Love this store
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oxford, Alabama
I got the wrong order
I got the wrong order! My order # is 45116****.
Below is a picture of what I got. The box was almost demolished and demolished and there was no return label. I have been. Unsuccessful in getting to speak with someone.
Please send. Me a return label via email Stchamp74@***.com so I can return these and get my correct order.
User's recommendation: Be sure you get what you ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder
Answer the phone. Answer the phone.
Poor customer service. Poor customer service.
Poor customer service. Poor customer service.
Preferred solution: Refund and purchase
User's recommendation: Not good
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGift cards
I got a Bed Bath and Beyond gift card, and when I tried to redeem it, they said it's not valid because it was issued by the prior ownership. What does the customer have to do with it?
We paid for and bought the gift card, and they don't want to honor the card or give us a solution for the money we spent on the gift card.
The customer service rep was not helpful at all. I need a resolution.
Preferred solution: Full refund
Same thing happened to me with a return I made just before they closed. Even though I returned the item within 30 days, they would only give me a gift card.
When I went to use it - they were closing within a few days and would not accept the gift card they had just given me. It was unbelievable. I store to never shop there again and I cringe every time I drive by a Bed Bath and Beyond. Yes, I lost $125 but I believe they lost much more.
Not only was I a loyal customer for many years in the past, I would still be shopping there today if their customer service had not been so horrible. Thanks for the update. It sounds like they have not changed.
Shame on them for taking money out of their customers pockets. I will never shop there again.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Grinnell, Iowa
Want t return bar stools
Could not contact with the number from my area . The leg braces wound connect properly took apart 5 tomes
Greenwood, Indiana
Return
Someone was to call me back today and no one did I spoke with Jason supervisor last night as I want to return item
Marietta, Georgia
Warranty service
Im at a lost for words, i havent heard from them. I just wanted some of my money back. Im considering writing corporate office
User's recommendation: Not to waste any time fooling with them, and their third party services
Las Vegas, Nevada
The credenza was not very well made to begin with
Still looking to purchase a leg that broke off on a very expensive credenza. Which was too big to only put five legs very sloppy workmanship and not very sturdy to begin with.
Burlington, Vermont
Shipping address error
There was no place to add an address that was not my billing adress. Tried to change it immediately with no success.
Tried the next day and no success. My order is going to an adress where no one will be there for 4 months!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn
You're very hard to get ahold of. I called 3 times.
1st - was hung up on. 2nd voice prompt started over as if I didn't already answer the question. 3rd attempt, this questionnaire pops up.
I'm trying to get a refund. Need to speak with someone.
Preferred solution: Full refund
User's recommendation: DONT DO IT!
About
Moving Cost has been offering moving and Bed Bath And Beyond is an online resource for a variety of products. The company features bedding, cookware, home decor, storage, cleaning, vacuum, beauty, pet, childcare items and much more. On the web site one may browse such categories as Professional Gift Suggestions, Special Occasion Suggestions, Corporate Gift Suggestions, and Gift Cards.
Bed Bath and Beyond is ranked 474 out of 3725 in Furniture and Decor category
USA, Canada
Companies Similar to Bed Bath and Beyond
Wayfair
“There was an ad on my Facebook feed about an item with an Israeli flag on it. This is weird and sick....“
Macys
“Call me ASAP ( 440) 539-**** Tina Cannon. I THINK I WAS SCAMMED. Order number 144881-****1169. Tv was...“
Overstock
“I spoke with a customer rep. She instructed me to take pictures of the wrong color of seating and...“
Home Depot
“Why does Home Depot have an absolutely appalling and completely embarrassing 1 out of 5 star review on...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Why did you order the junk in the first place? "cut your losses" the same can be said to you, cut your losses.
If you don't know what you're doing please stay off the internet. Hope this helps.