1.3K Bed Bath and Beyond Reviews | bedbathandbeyond.com @ Pissed Consumer

Most helpful review

New Reviewer

Feb 14, 2023 Dan C Cax

Defective bed sheets -- over 90 days, less than 6 months

I have tried to return a $110 set of bed sheets that wore out in 5 months. I have the receipt. They are unusuable. The "floor manager" said there is a strict 90 day return policy and "there is nothing I can do." I understand there would be a generous 90 days to return...

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#4367952

Location

Eugene, Oregon

Pros

Used to have a good return policy and were fair retailers

Cons

Poor return policy on defective merchandise

Loss

$80

Preferred solution

Full refund

Feb 16, 2023 PissedConsumer4373588 of Lapeer, MI

My husband Valentines Day gift was a 8 slot eyeglass mahogany glass desk top box. I have shopped BBB for years and never had a problem returning an item.

Bed Bath and Beyond - My husband Valentines Day gift was a 8 slot eyeglass mahogany glass desk top box. I have shopped BBB for years and never had a problem returning an item.

I contacted BBB where item was originally purchased but apparently it is a third party called Kitcheniva. The item was an 8 slot mahogany desk top eyeglass box with a glass top. The BBB telephone receptionist gave me the phone number to this company to resolve this...

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#4373588

Location

Lapeer, Michigan

New Reviewer

Feb 16, 2023 Vincent T Kxx

Cancel payment

2.8

I tried to cancel a payment scheduled for 03/04/23. They could not see that I made that payment in their system. So I have to wait until the end of the month before it goes through. I don't believe them. I can't wait to cancel this account.

User's recommendation: Don't make a payment until you check and see if it was paid already.

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#4372475

Pros

Easy to order

Cons

Higher prices

Loss

$494

Preferred solution

They need to cancel the payment that I made in error for,3 weeks from today

New Reviewer

Feb 11, 2023 Mary jo H Blq

No satisfaction

I have never received my refund for a product I returned. Was unable to talk to a customer service agent. I have received no resolution to this problem

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#4361258

Location

Milwaukee, Wisconsin

Jan 20, 2023 PissedConsumer4310779 of Chatsworth, GA

They took care of my problem when I called the Chattanooga store. Thanks to Alesia and Glavin.

5.0

First I was charged but I never received my stuff. Then when I called the customer service I got nowhere. But when I called the Chattanooga store ,they were very helpful and concerned. Thanks.

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#4310779

Location

Chatsworth, Georgia

Jan 07, 2023 PissedConsumer4278827 of New York, NY

Devolución

the worst customer service I have ever used in my life I bought 3 items per line and none of the items were what I ordered I tried to contact customer service I never could it is the worst experience I have had buying from an online store I do not recommend it I lost my money the items came with defects and I could not return them I do not recommend that store I will never buy in that store very bad experience

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#4278827

Location

New York, New York

Jan 06, 2023 PissedConsumer4277295 of Greenville, NC

Nothing in store

1.0

I understand now I see that a lot of your stores are going out of business. I was very disappointed when I walked in the store and it was just bare. Then I couldnt get your website to cooperate with me. You guys are better than this.

User's recommendation: Don’t waste your time going in.

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#4277295

Location

Greenville, North Carolina

New Reviewer

Jan 02, 2023 Pattie W Kru

Telephone was not answered by customer service. Message says cannot receive call

Update by user Feb 01, 2023

received no apology

Update by user Feb 01, 2023

I received no contact from Bed and Bath. I like my product, I found their customer service to be very frustrating.

Original review posted by user Jan 02, 2023

Wish to speak to customer service!!!111111****11111****!!! I spent an inordinate amount of time trying to get in touch with customer...

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#4265379

Pros

Great merchandise

Cons

Gene customer service

Preferred solution

Apology

New Reviewer

Jan 02, 2023 Nancy H Fwt

Problem with refund

Bought item from unidome through bed bath and beyond. Returned. Received no refund. No way to contact them. Need help

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#4264572

Preferred solution

Full refund

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New Reviewer

Dec 27, 2022 Joanne Y Zxu

Difficult time to cancel an ongoing order (of coffee) because the wrong e-mail address is listed. Therefore I can not make any changes to an order or chg. credit card #

4.0

The persons that tried to help did their best but your website for Accounts is not responsive. I hopefully will get help from your technical dept, and they will be able to cancel my ongoing order. I don't need anymore coffee FYI: reference # 221227-****0870 FYI: I...

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#4251159

Preferred solution

Cancellation of the on going subcription of the coffee. I do not need any more coffee

New Reviewer

Dec 24, 2022 Tyshae Aaj

Need help with real person

1.5

Recived defect item a cusinart grind & brew single serve brewer. Didnt revive a t tracking, slip, so I mail item to Santee, Ca. By USMail tracking number 1ZFX733039****425. No one is helping me to exchange item. Item is defected it wouldnt brew. Please help just want to exchanged!!!

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#4243932

Location

Alpine, California

New Reviewer

Dec 24, 2022 Steve N Hfh

Delivery 3 days late

2.2

Bought a gift for my daughter and was suppose to arrive on 12/22/2022 now says on the 27th totally unacceptable now my daughter has no gift to open on Christmas...thanks for making it easier to never buy from this place never again

User's recommendation: DO MOT BUY FROM BED BATH AND BEYOND they are liars shipping is always 2 weeks late.

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#4243034

Location

Las Vegas, Nevada

Preferred solution

Full refund

New Reviewer

Dec 22, 2022 Odalys Tgy

I was having problem placing an order

4.6

The customer representative was rude and I have to yell at him for not being helpful it seems to me that he doesnt want to be there I ended up going back to using my IPad and placed the order.

User's recommendation: If you run into someone who is lazy and feels like he doesn’t want to be there ask for a manager.

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#4239807

Location

Phoenix, Arizona

New Reviewer

Dec 01, 2022 vance s Txx

Wrong address

My ex-wife Kim Sample mail from you is coming to my house an i need it to stop. Her need is Kim Sample, and she lives at 9 Berwick Lane Sicklerville NJ 08081. She does not Live at 332 E magnolia Ave Aldan pa 19018. Please can you change that is your system thank you.

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#4183079

Location

Wilmington, Delaware

Nov 25, 2022 PissedConsumer4169092 of New York, NY

Reembolso

Dice entregado pero no me lo entregaron sólo me entregaron dos artículos y queria saber por qué no me lo habían mandado.

User's recommendation: Muy buen servicio lo garantizo 100 x100.

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#4169092

Location

New York, New York

New Reviewer

Nov 23, 2022 Kaliegh Vjj

Credit card issue

5.0

I recently opened an account approximately 1 to 1 1/2 months ago ans have yet to receive a card or bill and I figured there had to be a payment due by now so instead of waiting I took upon myself to call and make a payment. U was correct a payment was due on move 21st, 2022 but I had not idea of the due day as I had not received anything yet. Hopefully the late payment fee will be waived as I was not late due to me rather due to the fact I havent received and bill or card yet.

User's recommendation: Find out your due date ASAP so u don’t miss your first payment.

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#4165390

Location

Apopka, Florida

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Top Bed Bath and Beyond Reviews

"They took care of my problem when I called the Chattanooga store. Thanks to Alesia and Glavin."

"Nothing in store"

Bed Bath and Beyond Reviews

Defective bed sheets -- over 90 days, less than 6 months

My husband Valentines Day gift was a 8 slot eyeglass mahogany glass desk top box. I have shopped BBB for years and never had a problem returning an item.

Cancel payment

No satisfaction

They took care of my problem when I called the Chattanooga store. Thanks to Alesia and Glavin.

Devolución

Nothing in store

Telephone was not answered by customer service. Message says cannot receive call

Problem with refund

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At Home

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Difficult time to cancel an ongoing order (of coffee) because the wrong e-mail address is listed. Therefore I can not make any changes to an order or chg. credit card #

Need help with real person

Delivery 3 days late

I was having problem placing an order

Wrong address

Reembolso

Credit card issue

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